Returns & Refunds
We want you to shop with confidence. If something is not right, we are here to help.
Return Policy
How long do I have to request a return?
You can request a return within 14 days of receiving your order.
How will I receive my refund?
Refunds are sent through InstaPay or any available E-wallet.
Who pays for return shipping?
If the issue is our fault, we cover the return shipping cost. If you changed your mind, the return shipping cost is your responsibility.
What condition must the item be in?
The item can be returned within 14 days as long as it has not been cut, washed, or worn in a way that conflicts with the care instructions on the label.
Can sale items be returned?
Yes. Sale and clearance items can be returned just like regular items.
How Returns Work
1
Contact Us
Message us on WhatsApp.
2
Share Details
Send your order number and reason.
3
Ship It Back
We will confirm the return address.
4
Get Refund
Refunds are processed within 3–5 business days.
Ready to start a return?
Message us with your order number and we will take care of the rest.
Start a Return on WhatsAppLast updated: June 2026 · elitestore-eg.com
Returns & Refunds
We want you to shop with confidence. If something is not right, we are here to help.
Return Policy
How long do I have to request a return?
You can request a return within 14 days of receiving your order.
How will I receive my refund?
Refunds are sent through InstaPay or any available E-wallet.
Who pays for return shipping?
If the issue is our fault, we cover the return shipping cost. If you changed your mind, the return shipping cost is your responsibility.
What condition must the item be in?
The item can be returned within 14 days as long as it has not been cut, washed, or worn in a way that conflicts with the care instructions on the label.
Can sale items be returned?
Yes. Sale and clearance items can be returned just like regular items.
How Returns Work
1
Contact Us
Message us on WhatsApp.
2
Share Details
Send your order number and reason.
3
Ship It Back
We will confirm the return address.
4
Get Refund
Refunds are processed within 3–5 business days.
Ready to start a return?
Message us with your order number and we will take care of the rest.
Start a Return on WhatsAppLast updated: June 2026 · elitestore-eg.com